Refund and Cancellation Policy
1. General Policy
At Middle East Shared Services Week (MESSW), we understand that plans can change. This policy outlines the conditions under which refunds and cancellations for delegate registrations are processed. By completing your purchase on ssmiddleeast.com, you agree to the terms listed below.
2. Cancellation Deadlines and Fees
Refund eligibility is based on the date of the written cancellation request received by our team:
- 60 Days or More Before Event: Full refund minus a 10% administrative fee.
- 30 to 59 Days Before Event: 50% refund of the total registration fee paid.
- Less than 30 Days Before Event: No refunds will be issued for cancellations made within 30 days of the event start date (April 28, 2026).
3. Substitution Policy
If you are unable to attend, you may substitute a colleague at no additional cost.
- Substitution requests must be sent to info@sgdevents.com at least 48 hours before the event.
- Please provide the full name, job title, and email address of the new delegate.
4. Event Postponement or Cancellation
- Postponement: If the event is postponed, your registration will automatically be transferred to the new dates.
- Cancellation by Organizer: If the event is cancelled entirely by Rawabit Almarafiq for Facilities Management Company, a 100% refund will be issued to all registered delegates.
5. Refund Processing
- All approved refunds will be credited back to the original payment method (mada, Visa, or Mastercard).
- Refunds are processed in Saudi Riyals (SAR).
- Please allow 10 to 14 business days for the refund to appear on your bank statement.