2nd Middle East Shared Service Week

28th, 29th & 30th April 2026

Riyadh - Kingtom of Saudi Arabia

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Event Vision & Purpose

The 2nd Edition of the Middle East Shared Services Week (MESSW) builds on the success of its inaugural edition, reinforcing its position as the region’s premier platform for Shared Services, GBS, and Digital Transformation leaders. This edition is designed to explore the future of government and enterprise operating models, AI-driven efficiencies, automation, and technology-enabled service delivery that are reshaping how organizations achieve scale, agility, and operational excellence across the Middle East. The event emphasizes real-world success stories from both public and private sectors, demonstrating how next-generation delivery models, intelligent automation, and digital talent transformation are driving measurable business and societal impact. With strong alignment to Saudi Arabia’s Vision 2030 and broader regional transformation agendas, the conference underscores priorities such as efficiency, innovation, sustainable operations, and citizen-centric services. MESSW 2026 convenes senior executives, government stakeholders, and global thought leaders to share insights, exchange best practices, and collaborate on actionable strategies. Attendees will gain practical frameworks to leverage AI, cloud, digital infrastructure, and talent transformation for building future-ready, resilient, and high-performing shared services ecosystems across both public and private sectors.

1st Edition Highlights

The First-Ever Middle East Shared Services Show Middle East Shared Services Week, Kingdom of Saudi Arabia The Kingdom of Saudi Arabia proudly hosted the first-ever Middle East Shared Services show, marking a significant milestone for the region. The edition welcomed 300+ delegates, 30+ speakers, and 300+ leading organizations, creating a powerful platform for knowledge exchange and collaboration. With the support of top Shared services leaders and organizations, the event successfully showcased how shared services can transform operations, drive efficiency, and accelerate business excellence.

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Top Sponsors at the 1st Edition

Top Media Partners

Top Speaker Organizations Participated

Key Themes for 2026 – The “Why” and “Big Picture” Vision

Defining the 2026 Vision

Government of the Future: Building Unified and Digitally-Driven Services

Exploring how ministries and public entities are consolidating functions, digitizing citizen services, and creating shared governance models under Vision 2030.

Robotization & The Intelligent Digital Core: AI and Infrastructure for the Next Era

From robotic process automation and predictive intelligence to secure digital foundation, exploring how AI, Cloud and data -driven architectures are transforming shared service models into intelligent, scalable and trusted ecosystem

Human Capital Transformation in the Digital Era

Empowering people as the cornerstone of transformation — reskilling workforces, enabling digital mindsets, and designing future-ready operating cultures.

Sustainable and Agile Operations for a Resilient Future

Embedding sustainability, agility, and operational resilience into the DNA of shared service centers and government entities.

Learning, Adapting and Implementing Shared Services Excellence

Showcasing how organizations can learn from global best practices, implement shared service frameworks effectively, and foster a culture of continuous improvement to deliver greater efficiency, value and innovation.

Key Focus Areas for 2026 – The “How” and “Execution” Lens

Where Transformation Happens

1

Public Sector Shared Services, Unified Government Platforms & Change Management

Centralizing back-office functions and inter-ministerial services while driving cultural readiness and structured change management for successful transformation.

2

AI, Automation & Robotization in Service Delivery

Deploying intelligent bots, generative Al, and predictive analytics to enhance efficiency and customer experience.

3

HR Digitization and Workforce Excellence

Optimizing workforce planning, engagement, and reskilling using digital tools and analytics

4

Leadership, Enterprise Change & ESG Integration

Aligning leadership, enabling structured change, and embedding ESG principles for sustainable operations.

5

Finance, Procurement & Operational Optimization

Modernizing financial operations, procurement, and reporting for efficiency and data-driven decision-making.

6

Data Governance, Cloud Architecture & Cyber Resilience

Building secure, interoperable, and scalable systems to support enterprise-wide transformation.

Event Overview

Executive Roundtables:

Closed-door strategic sessions

Workshops:

Hands- on learning in AI, digital, and transformation roadmaps

Conferences:

Insights on AI, automation, ESG, next-gen operating models led by GCC/global experts

Recognition Awards:

Honoring excellence, innovation, and leadership in SSC/GBS

Exhibition

Cutting-edge tech demos powering shared services

Who Should Attend

Recognition Awards

Best Shared Service Center

Global Business Services  Leader

Intelligent Automation Award

Best New SSC Implementation

Transformation of the Year

Process Excellence Award

ESG Sustainable SSCs

NextGen Leader

Location

Riyadh Saudi Arabia

Mohammed Wasi

Ayman Al Ghamdi