25 years experience in GBS, Shared Services and Outsourcing Qualified Chartered Accountant (ICAEW) with Arthur Andersen Lean Six Sigma Black Belt Prince 2 and MSP Trained Worked with Deloitte, Accenture and Serco Led over 45 O2C Transformation Projects driving reimagination of the operating model, system change, process improvement, policy enhancement and control 3 Children (6, 4and 3 years old) Present and facilitate globally in the topics of AI, Automation, GBS, Shared Services and Outsourcing Proservartner now running 20 O2C Transformation Projects supporting clients such as Adidas, Dixons and Swarovski

Joseph heads Infosys’ Energy Next segment focused on a portfolio of Strategic clients across Europe, Middle East and India. Infosys’ Energy Practice is currently rated among the top two globally. He has been with Infosys since 2002 playing different leadership roles encompassing Portfolio P&L leadership, Corporate Strategy, Mergers & Acquisitions and Start-up Practice Unit Creation. Prior to his current role, Joseph co-founded the Corporate Performance Management practice as an intrapreneurial effort, led a team of practitioners focused on best practices in Corporate Strategic Planning and worked as Business Advisor to the Chairman of the Board. In addition, Joseph was the group director focused on M&A for the Energy practice. Joseph has published several papers on the topic of corporate strategic planning and Energy Transition, and has guest lectured at business schools across Europe, US and India. Joseph has worked with several marquee clients in the Energy sector and is featured as an “Expert” in the Oil & Gas journal. Joseph has delivered key notes at several prestigious  thought leadership meetings including the ONS Conference @ Norway – Europe’s premier Energy conference. He has also co-presented with clients on external events and his fireside chats have been profiled in forums such as the MIT Technology Review (The Future of Automation) The Economist Impact Sustainability Event @ London, Confluence EMEA 2022 @ Rome, PNEC Conference in Houston and several others. He has also spoken in public forums on topics such as “The Promise of Hydrogen” and Energy Industry’s imperative to “Get closer to the Consumer” and “Charge Towards Electricity” Joseph holds a degree in Electronics & Telecommunication Engineering and an MBA from the Indian Institute of Management Calcutta. He completed the Global Leadership Program at the Stanford Graduate Business School and The Executive Program in Management (Leadership Development) at Harvard Business School.

Abdullah Alfahaid currently is the Chief Shared Services Officer at Ajlan & Bros Holding Group and recognized as one of the top 200 Global and Saudi CITO, responsible for leading and driving organization’s technology strategy. With over 16 years of experience, Abdullah has successfully led the delivery of numerous IT initiatives. Abdullah is well focused on Digital Transformation and innovation and is well-known for being a change and action-oriented executive who thrives on tackling large-scale challenges. Furthermore, he is recognized for his innovative approaches to people management and his integration of emerging and futuristic technologies to enable multiple businesses strategies.

Hussein Mosleh, Director of Data Management at Maaden  , has cultivated over 14 years of impactful experience in the data management field. His career journey has taken him through the dynamic landscapes of the energy, manufacturing, and minerals industries, where he has consistently leveraged data to drive tangible business outcomes. With a strong focus on data governance, architecture, and analytics, Hussein currently leads the data management office at Maaden, fostering data collaboration across shared service functions and implementing standardized data processes. his extensive experience in optimizing data management practices within complex organizations makes Hussein's perspective particularly relevant for professionals in shared services.

Abdullah Al Osaimi was appointed as the Senior Vice President, Procurement & Business Support in Sep 2022.  Al Osaimi joined MA’ADEN in June 2021 as the Vice President of Shared Services. He has experience in corporate-wide organizational transformation programs. Prior to joining MA’ADEN, Al Osaimi spent over 23 years at SABIC and Aramco, in global leadership positions overseeing shared services development and operations, corporate strategies and performance management, joint venture development and governance, M&As, global procurement services and project management, holding more than 25 years of experience in the field. Al Osaimi holds a Bachelor’s degree in Electrical Engineering and a Master’s degree in Construction and Engineering Management, in addition to a Master’s in Business Administration, all from King Fahd University of Petroleum and Minerals. Al Osaimi holds multiple additional qualifications, including a fellowship from the Chartered Institute of Procurement and Supply Chain (CIPS), a Project Management Professional (PMP) certification from the Project Management Institute, and a Supply Management Professional certification (CPSM) from the Institute for Supply Management (ISM).

Khalid Muhsen Al Mutairi serves as the VP of Information Technology at Maaden, the largest multi-commodity mining and metals company in the Middle East and one of the fastest-growing mining companies globally. With a career spanning various Information Technology domains, including IT Infrastructure, Applications, Cyber Security, Architecture, and Governance, Khalid has developed extensive expertise in the field. Khalid holds a BS degree in Computer Engineering from KFUPM and a Chief Digital Officer (CDO) certificate from MIT. Currently, his focus is on empowering businesses through Technology & Artificial Intelligence to drive growth, enhance process efficiency, enable digital workplaces, and support ESG initiatives. Khalid's commitment to innovation and excellence continues to make a significant impact on the Information Technology sector.

Eng. Abdulwahab Al-Janfawi appointed as the Vice President of Local content at Ma’aden in Jan 2023, Eng. Al-Janfawi also acting Senior Director of Shared Services at MA’ADEN. He joined Ma’aden Aluminum Company (MA) in 2012 , and has held senior roles within MA’ADEN, including Director, Digitalization & Operational excellence and Senior Director, Shared Service Planning & Control Eng. Al-Janfawi has more than 24 years of progressive experience in both Petrochemical, Manufacturing and Metal industries ,began his career at SABIC Company in 2001 before moving to EVRAZ, Saskatchewan, In Canada in 2010, Eng. Al-Janfawi later joined Ma’aden Aluminum Company (MA), in 2012. In addition to his current role, Eng. Al-Janfawi is also Chairman of Royal Commission Shared Services Committee and Member of Local Content Executive Committee. Eng. Al-Janfawi is a member of LCGPA Council Executive Committee. Eng. Abdulwahab Al-Janfawi holds a Bachelor’s degree of Mechanical Engineering and Master’s Degree of Industrial Engineering from University of Regina, Canada. He also hold aMaster’s Degree of ExecutiveBusiness Administration (EMBA) from King Fahad University of Petroleum and Minerals.

Mr. Almaker was appointed by Sabic Board as Shared Services Executive Vice President (EVP) in September 2016 leading Sabic global shared service organization, and held this role till June 2020. Prior to the SS EVP role, Mr. Almaker was appointed by Sabic Board to the role of EVP Manufacturing and then EVP Technology & Innovation. In both roles he was leading the entire global Sabic Manufacturing and later the global Sabic T&I. In September 2009, he was appointed as Vice President for the Yanbu

Alwan Ali Al Ghamdi is the General Manager of SABIC’s Shared Services Planning & Control. In this role, he drives the efficient and effective management of the department, encompassing SABIC Spend Analysis and Strategy support, as well as Business Partnership Support for SABIC Global IT, Procurement, EHS, Corporate Cyber Security, and Faculty Management. He provides strategic guidance to advance SABIC’s Shared Services model. Working closely with the Executive Management team, he contributes to business planning that fuels Shared Services and overall SABIC growth. A key focus is on strengthening inter-departmental collaboration within Shared Services, fostering team engagement, and promoting cross-functional partnerships. Alwan holds a BSc in Computer Engineering from King Fahad University. He also holds master’s degree in Engineering Management from King Fahad University and Master of Business Administration (MBA) from Arab Open University. Alwan enjoys 21 years of experience working in Digital, Cyber Security, IT, Planning, Governance and Technology Management Roles for SABIC & government entities including National Information Center before joining SABIC. He demonstrated active roles in SABIC spanned multiple positions leading Global Digitalization, multiple IT domains and Cyber Security. He represents in in Multiple Entities and Committees. Prior to his current position, he served various roles in SABIC as follows: GM, Global Digitalization -- 2023 Director, Global Business Applications- 2021 Director, Digital Strategy & Portfolio Management -- 2019 Director, Global IT Strategy, and Infrastructure – 2019

Mr. Al-Kharboush began his career with SADAF – A SABIC Affiliate as a Control Systems Engineer in 1996. Then, was assigned as a Work Stream Team Leader for SABIC Business Transformation Project. Afterwards He moved to another SABIC Affiliate Saudi Kayan and headed various departments including Project, Utilities, Operation Readiness and Process Engineering from 2006-2011 before becoming General Manager, Technical. In 2013, he moved to SABIC and served as General Manager Continuous Improvement, SABIC Manufacturing. Then led Business Transformation Project FANAR+ Site Readiness. Thereafter, He moved to the position of General Manager EHSS Middle East & Africa, SABIC Manufacturing in 2015 and was assigned as the vice president of global EHSS “Environment, Health, Safety and Security”, Corporate Manufacturing and vice president of Information Technology before obtaining his current position in 2022. Khalid has 28 Years of experience and he holds a Bachelor Degree in system engineering from King Fahd University in Saudi Arabia.

Mr. Al-Oudan is the Executive Vice President (EVP) of SABIC’s Global Shared Services Organization. With over 20 years of global leadership across 140 operating countries, he is an experienced executive with a track-record of driving strategic transformation & organization effectiveness. In his role today Al-Oudan leads the effective and efficient management of SABIC’s Global Information technology, Corporate Cyber security, Procurement, EHSS (Environment and Human Health, Safety, and Security) and Facility Management teams. He provides strategic direction to evolve and transform SABIC’s Shared Services model into an agile Business Solutions Provider; able to adapt to continuous change in the global markets whilst developing high-performing teams. By collaborating in partnership with the Executive Management Team, he targets delivery of tangible value creation & synergies that are required for both BAU (Business as usual) and SABIC growth targets. During the period of 2015-2024, he served as SABIC’s CHRO (Executive Vice President, Corporate Human Resources). In other prior leadership roles, he led the global organizations of Talent Management, HR Middle East & Africa and several critical Enterprise Technology leadership roles. Al-Oudan holds a Bachelor’s Degree in Management Information Systems from King Saud University (Riyadh) and additional leadership accreditation gained from INSEAD Business School in Fontainebleau (France). BOARDS & COMMITTEES Chairman of the Board of Al Jubail Fertilizer Co. (Al-Bayroni). Board member at the Royal Commission for Jubail and Yanbu. Member of the Nomination & Remuneration Committee for various (PIF) Companies. Previously, Al-Oudan also served in the following Chairperson positions. Chairman of Jubail United Petrochemical Company (2015-2017). Chairman of SHARQ – Eastern Petrochemical Company (2017-2024).

Abdullah Alfahaid currently is the Chief Shared Services Officer at Ajlan & Bros Holding Group and recognized as one of the top 200 Global and Saudi CITO, responsible for leading and driving organization’s technology strategy. With over 16 years of experience, Abdullah has successfully led the delivery of numerous IT initiatives. Abdullah is well focused on Digital Transformation and innovation and is well-known for being a change and action-oriented executive who thrives on tackling large-scale challenges. Furthermore, he is recognized for his innovative approaches to people management and his integration of emerging and futuristic technologies to enable multiple businesses strategies.

Mr. Alshankity has over 30 years of global experience across different business sectors & industries with solid background & wide experience in the domains of Shared Services, Supply Chain, Procurement, and Sales & Marketing. Currently working at Olayan Saudi Holding Company “OSHCO” as Executive VP, Shared Services since June 2021. Currently a board Director at Olayan Descon Engineering Company “ODICO”, Advanced Metal Company “AMCO” and Jussur Emdad Human Resources Company. He was a board Director at Jubail United Petrochemical Company “UNITED” and a board Director at “TAKAMUL” a mining JV Company between SABIC and SNIM. In addition, he was the Vice-Chairmen of the National Committee for Steel Industry at the Federation of the Saudi chambers. During his 25 years career at SABIC, he served in different global leadership roles in KSA, Europe and the USA and contributed on different strategic business transformation projects Has a solid and wide experience in the domains of Shared Services from concept initiation, detail design up to full implementation and operation at regional level (KSA) up to global deployments at different global sites across Europe, US & Asia. Has solid experience in managing the commercial business units of the largest steel manufacturing plant in the MENA region “HADEED” company at SABIC. Accountable for the Sales and Marketing of the business units & supply chain department with full P&L responsibility for $ 3.5 Billon Metal business revenue at SABIC. Led SABIC Global Procurement as Chief Procurement officer (CPO), accountable for annual spend of $ 12 Billion & In-charge of the entire SABIC Procurement, Inbound Supply Chain logistics operation and inventory management for more than 50 manufacturing sites globally. Holds a bachelor's degree in mechanical engineering from KFUPM Attended IMD Business School, “Strategic Leadership Program” as well as several leadership programs inside & outside SABIC.

Chief Strategy & Transformation Officer (PIF Project -- Confidential) Matt has almost 30 years of international experience in consulting, operations & transformation and has been involved in Shared Services & data analytics since their infancy in the mid-1990’s. Most recently, Matt served as Senior Director for the PIF Shared Service Center for Portfolio Companies, where he led the creation (and commercial spin-off) of the PIF Co-Builder Incubator & Accelerator program, supporting the operational ramp-up of around 100 PIF Newcos. Previously, Matt was Global Vice President for Business Transformation at AB InBev, overseeing the post-merger integration of the world’s largest FMCG merger. Based in Bangalore, he was responsible for integrating the GCC network, technology foot-print and designing digitalized global business services across the entire value chain. Matt is a director at several companies and has founded multiple ventures. He holds advanced degrees in International Business and Economics and is a certified fraud examiner

Passionate about strategic leadership and digital transformation, I am dedicated to fostering impactful change and collaboration in the Shared Services landscape.

"An expert in Shared Services and Human Resources with over 17 years of experience in organizational transformation, HR strategy development, and operational efficiency. Proven track record in integrating shared services, developing governance frameworks, and optimizing HR processes to drive business success. Led strategic transformation projects, restructuring initiatives, and employee engagement enhancements. Experienced in talent management, policy development, and cross-functional leadership, committed to building high-performing teams and aligning HR strategies with organizational goals."

Kamal Al Abbad, Supply Chain Excellence Director at the National Water Company (NWC), drives strategic supply chain optimization, built upon 17 years of progressive experience within shared services. His career foundation was laid in inventory management, where he cultivated essential account management skills, representing SABIC shared services at its diverse affiliates. His career includes 12 years at SABIC in Global Procurement, where he developed deep expertise in supplier relationship management, inventory optimization, and procurement technology. Subsequently, he led Shared Services Digitalization at SABIC, driving innovation and efficiency through cutting-edge technologies. With a proven track record of excellence, Kamal is dedicated to enhancing NWC's shared services to deliver exceptional value to stakeholders.

With 19 years of dynamic experience in strategy development, project management, and planning,  Menwal Alebedan is an accomplished professional with a wealth of experience in strategy development and governance. Currently serving as the Shared Services Strategy & Governance Director, Menwal has a proven track record of driving strategic initiatives at prominent organizations, including Saudi Aramco, Ma'aden, the Saudi Central Bank (SAMA), and Elm Co. At Ma'aden and SAMA, he played a pivotal role in shaping and executing strategies that have significantly enhanced operational efficiency and governance frameworks. His expertise in establishing and leading Strategy Management Offices (SMOs) has empowered teams to achieve their goals while aligning with organizational visions. Known for his leadership and collaborative approach, Menwal is dedicated to fostering a culture of excellence and continuous improvement in every endeavor. Passionate about innovation and collaboration, he is excited to share insights and foster discussions at the upcoming conference.

"Gavin leads EY MENA’s Finance, Supply Chain, and Operations and Business Services Consulting practice with experience supporting clients from strategy through to stabilisation and continuous improvement globally, across the MENA region and the UAE Prize winning Fellow of the Chartered Institute of Management Accountants, lectures for CIMA and the ACCA and is currently completing an M.Comm on Shared Service Implementations Member of the UAECA – UAE Accountants and Auditors Responsible for Shared Services and Robotic Process Automation activities across MENA which includes running a MENA based Centre of Excellence for Robotics Member of EY’s Global Business Services (GBS) and Finance Global Leadership teams As part of EY’s Ripple’s (CSR) Program, provide coaching to a high performing Emirati youth who has been put on the board of GCAA World Rugby Coach and Match Official supporting the development of Youth Rugby in the UAE including the support of the UAE National Team Active member and former committee member of the Dubai Irish Business Network, strengthening business ties between Dubai and Ireland Coach and mentor supporting the rehabilitation of Emirati youths as part of Ras Al Khaimah’s prison system"

An accomplished Business Leader with 19 years of experience spearheading comprehensive HR and shared services functions. I have delivered multiple organizational restructuring projects in several companies and managed several HR and corporate transformation projects that ensured the business is coping up with the upcoming challenges. One of the skills that I have practiced and gained as an HR leader and business partner is to optimize budget and spending to ensure higher efficiency level in the divisional performance.

With more than 24 years of experience in Shared Services Organizations across different industries such as Manufacturing, Commercial, and Services sectors, Mohammed Alsogour is currently the Executive Vice President of Shared Services at the National Water Company (NWC). In his current role, Mr. Alsogour is lead a major transformation to ensure the sustainable implementation of shared services as part of the National Water Company structure through an adequate service delivery model that should create value, enhance operational efficiency and support NWC privatization strategy. Before that, Mr. Alsogour assumed a senior leadership role at Al-Olayan Saudi Holding Company’s Shared Services in which he supported the shared services formation strategy and roll out of shared services among Al-Olayan Operating companies cross the kingdom. And before he joined Al-Olayan, Mr. Alsogour has worked for more that 20 years in SABIC of which he witnessed the initiation of SABIC shared Services organization and participated in various initiatives that contributed to position SABIC’s Shared Services as one of the success story in the industry.

19 years experience across operational, shared service, transformation and commercial leadership roles. Established and led multiple service delivery organisations with a diverse global team (4,500 resources), through both in-house capability and through strategic partnerships Strategised and executed multi-function enterprise-wide digital transformation, driving £90m annualised savings Strategised and implemented shared service capabilities globally, including leading operational service and central support COO functions Success driving material customer NPS and employee engagement improvements for accountable services

Paul has over 20+ years of experience of advising and leading global companies in Shared Services/Global Business Services design and implementation, Business Process Outsourcing and major Operational Transformation Management. He has worked with clients to develop new operating models to deliver cost reduction, business service redesign and performance improvement across a number of global organizations in both the private and public sectors. He is currently leading a number of significant transformation programmes in NEOM to implement the Corporate Operating Model and driving process and operational excellence across the organization.

As the acting VP of Shared Service at Saudi Red Sea Authority, I am responsible for overseeing the procurement and contracting, enterprise services, and government relations functions of the organization. I have more than 21 years of experience in leading and managing complex and strategic projects and services in various sectors, such as payments, development, and electricity. My core competencies include business management, analytical skills, strategic negotiations, and risk management. I hold multiple credentials, such as CILT, CSCP, IPA, ISO-31000, and government procurement. I also have a master's degree in engineering management and a bachelor's degree in information technology. My mission is to leverage my expertise and skills to optimize the performance and efficiency of the shared service functions and to support the vision and goals of the Saudi Red Sea Authority.

Nabil Batawi is a seasoned executive with over 20 years of leadership experience in Human Resources Management and Shared Services, having worked with multinational, local, and joint venture companies.

Dr Mitra is a versatile senior executive and board member with over 24 years’ experience in outsourcing, P&L & client management with track record in corporate turnaround strategy, business transformation and building next generation Business Services across Fortune 500 companies. He is a strategic thinker with shrewd commercial acumen and experienced in building and managing large globally diverse teams. He has a track record of building best in class global business services model that creates a real competitive advantage. Dr. Mitra is currently the Chief executive officer for Tesco PLC’s Global Business Services division across 5 countries. Dr Mitra is also board member of Tesco’s joint venture (Trent Hypermarket and Booker India) with the Tata Group. Tesco GBS has been awarded World’s best GBS by Shared Service and Outsourcing network (SSON). Prior to joining Tesco, Dr. Mitra was the Managing Director of British Telecom (BT), where he conceptualised and executed BT’s Global Business Services (GBS) model with direct responsibility for 10,000 plus employees across 8 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe. Prior to this he was the director of strategy for Global Services division in BT Group. Dr. Mitra studied in Scotland and has a Bachelor of medical sciences degree and a Master’s in Business Administration. He has completed the Global Strategic Management program from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence. Sumit is also sits on the Global advisory board of SSON. Dr. Mitra loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is a black belt in martial arts. He is a passionate Manchester United supporter, loves traveling and enjoys spending time with his two daughters.

Highlights of Expertise • Manager of a global project to optimise the service placement in the GBS Finance organisation, including change management implications. • Hub Transition Manager for the Global Centre of Excellence for Planning and Controlling (CoE C&P) in Bangalore, India. Responsible to manage the transfer of activities from the individual LBUs in the sending countries to the Hub, including stakeholder management and change management. • Integration Manager managing the transfer of activities into the Global Business Service Centre (Finance, SCM, HR & IS) in Bangalore, India. The centre is now responsible for accounting services for South Asia, Middle East, Africa, US, and Canada with about 450 employees. • Key activities in both integration projects: preparation of the sending side organisation, planning of the integration projects, stakeholder management, change management, coordination and supervising the various projects, progress monitoring, trouble shooting. • Manager of a Shared Accounting Service Hub in Singapore for South East Asia (Vietnam to New Zealand). With the centralisation, we have achieved process improvements and efficiency gains, e.g., with the implementation of automated supplier invoice processing and workflow applications e.g., related to fixed assets (CAPEX) accounting and master data. Defining and measuring KPIs for performance measurement. Managing the impact of the change on the individual country organisations, but also o the own organisation.

Gavin leads EY MENA’s Finance, Supply Chain, and Operations and Business Services Consulting practice with experience supporting clients from strategy through to stabilisation and continuous improvement globally, across the MENA region and the UAE Prize winning Fellow of the Chartered Institute of Management Accountants, lectures for CIMA and the ACCA and is currently completing an M.Comm on Shared Service Implementations Member of the UAECA – UAE Accountants and Auditors Responsible for Shared Services and Robotic Process Automation activities across MENA which includes running a MENA based Centre of Excellence for Robotics Member of EY’s Global Business Services (GBS) and Finance Global Leadership teams As part of EY’s Ripple’s (CSR) Program, provide coaching to a high performing Emirati youth who has been put on the board of GCAA World Rugby Coach and Match Official supporting the development of Youth Rugby in the UAE including the support of the UAE National Team Active member and former committee member of the Dubai Irish Business Network, strengthening business ties between Dubai and Ireland Coach and mentor supporting the rehabilitation of Emirati youths as part of Ras Al Khaimah’s prison system