Middle East Shared Service Week
22nd & 23rd April 2025
InterContinental Durrat Al Riyadh Resort & SPA, Riyadh Saudi Arabia
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About Event
As Saudi Arabia accelerates towards the transformative goals of Vision 2030, the Middle East Shared Service Week stands as a cornerstone for advancing Saudi Arabia’s leadership in operational excellence and innovation, directly supporting the transformative goals of Vision 2030. This landmark event unites global experts, industry pioneers, and policymakers to explore how shared services can revolutionize the Kingdom’s economy by enhancing efficiency, streamlining processes, and fostering economic diversification. By spotlighting cutting-edge technologies such as AI, automation, and blockchain, the conference provides actionable strategies to strengthen Saudi Arabia’s position as a global hub for innovation in shared services. It underscores the Kingdom’s commitment to sustainable growth, empowering its businesses to compete on the world stage while creating scalable, centralized models that drive performance. With a focus on upskilling talent, fostering collaboration, and showcasing success stories, this event not only accelerates organizational transformation within Saudi Arabia but also positions the nation as a model for shared services excellence, resonating globally.
Transforming shared services by automating routine tasks, enhancing decision-making, improving customer and employee experiences, reducing costs, and fostering innovation. AI is revolutionizing shared services in several impactful ways, helping organizations enhance efficiency, reduce costs, and improve service quality.
The Middle East Shared Service Week is a premier event that brings together industry leaders, innovators, and practitioners to explore the transformative impact of artificial intelligence on shared services. This summit focuses on how AI technologies are reshaping shared services operations, driving efficiency, and unlocking new opportunities for businesses.
Saudi Vision 2030 emphasizes the need for a diversified and sustainable economy powered by efficiency, technological innovation, and human capital development. This event addresses these priorities by:
• Enhancing Operational Efficiency: By consolidating business processes through shared services, organizations can significantly reduce duplication, optimize resource allocation, and improve service quality, aligning with Vision’s goal of operational excellence.
• Driving Digital Transformation: By showcasing cutting-edge tools, such as AI, RPA, and blockchain, the event empowers organizations to adopt transformative technologies, contributing to a modern, tech-enabled economy.
• Promoting Economic Diversification: With a focus on scalability and cross-sectoral collaboration, the conference equips businesses with strategies to explore new markets and sectors, bolstering diversification efforts.
• Empowering Human Capital: The event emphasizes upskilling, reskilling, and fostering a future-ready workforce to meet the evolving demands of a dynamic economy.
• Advancing Sustainability: The focus on sustainable practices in shared services echoes Vision 2030’s commitment to responsible governance and environmental stewardship.
1. Strategic Importance for Saudi Arabia
The conference serves as a catalyst for businesses in the Kingdom to adopt efficient, scalable, and tech-driven shared services models that support national growth.
2. Global Expertise Meets Local Insights
With keynote speakers, industry leaders, and experts from various sectors, the event brings a blend of international thought leadership and localized relevance.
3. Practical and Actionable Outcomes
By offering real-world case studies, hands-on workshops, and practical takeaways, participants can implement transformative strategies that align with the Kingdom’s strategic goals.
4. Cross-Sector Collaboration
The event fosters networking among government entities, private organizations, and technology providers, enabling partnerships that drive long-term growth and innovation.
5. Technology as a Game-Changer
Exhibiting state-of-the-art digital platforms, cloud solutions, AI, and blockchain technologies, the event provides organizations with the tools to modernize and secure their operations.
• A Roadmap for Future-Ready Shared Services: Insights into scaling shared services to align with the Kingdom’s growing and diversifying economy.
• Empowering Local Talent: Practical strategies to upskill the workforce and embrace hybrid and remote work models.
• Technological Transformation: A showcase of innovative solutions that redefine operational efficiency and service delivery.
• Economic Competitiveness: By centralizing and optimizing services, organizations can contribute to the Kingdom’s ability to compete globally.
• Sustainable Growth: Strategies for integrating sustainability into shared services, ensuring long-term value creation.
Shared Service Thought Leaders
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Live Tech Demo / Exhibitor
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Hours of Insightful Sessions
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Industry Leaders Attending
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Hours of Networking Meet & Greet
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Speakers
Awadh M Almaker
Conference Chairman
Rawabet Facility Management
Abdulaziz Al-oudan
EVP, SABIC Shared Services
SABIC
Nasser Alrebdi
Vice President of Strategy and Business Development
Shared Services Program - Kingdom of Saudi Arabia
Matthew Wyatt
Chief Strategy & Transformation Officer
PIF Project - Confidential
- Accelerate Shared Services Development – Facilitate discussions on optimizing shared services models aligned with Saudi Vision 2030.
- Foster Knowledge Exchange – Provide a platform for thought leaders to share insights on digital transformation, automation, and operational efficiency.
- Showcase Innovation & Technology – Highlight emerging technologies such as AI, RPA, and analytics that enhance shared service capabilities.
- Enable Strategic Partnerships – Connect key stakeholders from government entities, private sector organizations, and service providers to drive collaboration.
- Empower Saudi Talent – Support skill development and workforce transformation initiatives to enhance the shared services landscape.
- The Future of Shared Services in Saudi Arabia
- Digital Transformation & Smart Operations
- Finance & HR Shared Services: Driving Business Value
- Governance, Compliance & Service Excellence
- Cost Optimization & Performance Management
- Customer-Centric Shared Services
Download the Event Brouchure
Pre-Conference Workshop on Tuesday, 22 April 2025
In an era of rapid digital evolution, shared services are no longer just about efficiency—they are at the forefront of business transformation. This workshop, led by Infosys, will explore how digitalization, automation, and AI are reshaping shared services, enhancing agility, and driving smarter decision-making. Discover how embracing innovation can streamline operations, improve service delivery, and create new value in today’s dynamic business landscape.
Key Takeaways:
✅ How digital transformation is revolutionizing shared services.
✅ The role of AI, automation, and data analytics in optimizing operations.
✅ Strategies for building agile, future-ready shared service models.
✅ Infosys’s journey in leveraging digital innovation for business excellence.
✅ Practical insights on driving efficiency and scalability through technology.
Sanjog JOLLY Senior Director
Infosys
10:45 – 12:00 Workshop 2 - Empowering Local Content Through Shared Services: A Strategic Approach by Ma’aden
In an era of economic diversification and industrial growth, shared services play a pivotal role in strengthening local content and enhancing operational efficiency. This workshop, led by Ma’aden, will explore how centralized service models can drive cost optimization, support local supply chains, and create long-term value for businesses and communities.
Through real-world case studies and interactive discussions, participants will gain insights into best practices for implementing shared services that align with national localization goals, ensuring sustainable economic impact.
Key Takeaways:
✅ The role of shared services in enabling local content and economic growth
✅ Best practices for integrating local suppliers into shared service models
✅ Strategies to enhance operational efficiency while supporting national localization goals
✅ Case studies on successful shared services implementation in the mining and industrial sectors
✅ Future trends and innovations shaping shared service frameworks
This session is ideal for professionals involved in procurement, supply chain management, and business strategy who are looking to leverage shared services for sustainable growth.
Abdulwahab Al-Janfawi
Vice President of Local Content
Ma’aden
As organizations strive for efficiency and scalability, the successful deployment of shared services has become a critical enabler of streamlined operations and cost optimization. This workshop, led by the National Water Company, will explore the key drivers behind implementing shared service models, ensuring seamless integration, and maximizing value creation.
Through expert insights and practical case studies, participants will gain a deeper understanding of how shared services can enhance service delivery, improve resource utilization, and support organizational transformation in the water sector and beyond.
Key Takeaways:
✅ Essential components of a successful shared services deployment
✅ Strategies for seamless integration across departments and business units
✅ Overcoming challenges in transitioning to a shared services model
✅ Case studies on optimizing shared services in the water sector
✅ Future trends and innovations shaping shared service delivery
This session is ideal for professionals involved in operations, IT, finance, and business transformation who are looking to leverage shared services for greater efficiency and impact
Mohammed Y. Alsogour Executive Vice President Shared Services
Menwal Alebaidan Strategy and Governance Director
Kamal Al Abbad Executive Director of Supply Chain Excellence
National Water Company - Saudi Arabia
Agentic AI and Automation is disrupting the shared services model, and business are able to replace manual activities faster and more effectively than ever before! In a very practical session, learn that AI is NOT magic and the fundamentals needed to get a digital transformation right in shared services!
Key takeaways:
1) Understand Agentic AI and how it is transforming shared services
2) Review key use cases for AI and Automation implemented internationally
3) Learn tactics to win hearts and minds of your stakeholders and workforce
4) Understand how a return on investment can be achieved using the right technology the right way
5) Learn from the mistakes of others to get this right in your business!
Rakesh Sangani CEO Proservartner
NEOM, as a futuristic city with a strong emphasis on technology, sustainability, and innovation, requires a cutting-edge approach to process excellence in Global Business Services (GBS) and Shared Services. Given NEOM’s ambition to set new benchmarks in efficiency, automation, and AI-driven operations, the implementation of Process Excellence must align with its strategic vision.
- Aligning Process Excellence with NEOM’s Vision
- Process Standardization & Optimization
- Leveraging Advanced Technology & Automation
- Data-Driven Decision Making & Predictive Analytics
- Customer-Centric & Agile Shared Services
Paul Gallagher Former Director of Transformation and Change
NEOM
Welcome & Registration
As organizations strive for efficiency and scalability, the successful deployment of shared services has become a critical enabler of streamlined operations and cost optimization. This workshop, led by the National Water Company, will explore the key drivers behind implementing shared service models, ensuring seamless integration, and maximizing value creation.
Key Takeaways:
- Essential components of a successful shared services deployment
- Strategies for seamless integration across departments and business units
- Overcoming challenges in transitioning to a shared services model
- Case studies on optimizing shared services in the water sector
- Future trends and innovations shaping shared service delivery
Mohammed Y. Alsogour - Executive Vice President Shared Service - National Water Company
Menwal Alebaidan - Strategy and Governance Director - National Water Company
Kamal Alabbad - Executive Director of Supply Chain Excellence - National Water Company
In an era of economic diversification and industrial growth, shared services play a pivotal role in strengthening local content and enhancing operational efficiency. This workshop, led by Maaden, will explore how centralized service models can drive cost optimization, support local supply chains, and create long-term value for businesses and communities.
Key Takeaways:
- The role of shared services in enabling local content and economic growth
- Best practices for integrating local suppliers into shared service models
- Strategies to enhance operational efficiency while supporting national localization goals
- Case studies on successful shared services implementation in the mining and industrial sectors
- Future trends and innovations shaping shared service frameworks.
Abdulwahab Al-Janfawi
Vice President of Local Content
Ma’aden
Coffee and Networking Break
As global business services evolve to meet rising organizational expectations, AI and automation are emerging as key drivers of agility, efficiency, and innovation within the shared services and GBS space. In this workshop, Santosh Unni will explore how these technologies are reshaping the shared services landscape and creating long-term value for businesses.
Key Takeaways:
- The role of Automation and AI in driving digital transformation in SSCs
- Impact of Digital transformation in upstream and Downstream functions
- Best practices for integrating AI & Automation technologies into SSCs
- Case studies on successful digital transformation implementations
- Future trends and innovations shaping the SSCs
Santhosh Unni - Associate Vice President, Head of Digital Transformation & Al Services - Infosys BPM
Prayer, Lunch and Networking Break
Agentic Al and Automation is disrupting the shared services model, and business are able to replace manual activities faster and more effectively than ever before! In a very practical session, learn that Al is NOT magic and the fundamentals needed to get a digital transformation right in shared services!
Key Takeaways:
- Understand Agentic Al and how it is transforming shared services
- Review key use cases for Al and Automation implemented internationally
- Learn tactics to win hearts and minds of your stakeholders and workforce
- Understand how a return on investment can be achieved using the right technology the right way
- Learn from the mistakes of others to get this right in your business.
Rakesh Sangani - CEO - Proservartner
TBA
Paul Gallagher Independent Consultant
Day 2 - Conference
8:00-9:00 Welcome & Registration
9:00-9:10 Welcoming & Opening Remarks from Conference Chairman for Middle East Shared Service Week
Awadh Almaker - Chairman & Board Member - Rawabet Facility Management
9:10-9:20 Keynote 1: Navigating Shared Services Challenges in a Dynamic Economy.
Abdulaziz Aloudan - EVP, SABIC Shared Services - SABIC
9:20-9:30 Keynote 2 - : Exploring the Centralized and Decentralized Shared Services Paradigm
Abdullah Alosaimi - Senior Vice President, Procurement & Business Support - Maaden
9:30-9:40 Innovation Session - 1 - Infosys - The AI Advantage: Powering Next-Gen Shared Services
Joseph Alenchery - SVP & Busines Head - Energy Next, Infosys
9:40-9:50 Presentation 1-1 - Building for the future: Unlocking the power of shared services in the Kingdom
Wissam Abdel Samad - Partner, Strategy Middle East & James Findlay - Director - PwC Middle East
9:50 - 10:35 Panel Discussion 1: What is the role of shared services to helping to enable the Vision 2030?
Moderator: Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young
Panelist:
Alwan Al-Ghamdi - GM, SABIC SS Planning & Control - SABIC
Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA
Mathew Wyatts - Chief Strategy & Transformation Officer - PIF Project - Confidential
Paul Gallagher - Independent Consultant
Sanjog JOLLY - Senior Director & Global Client Partner - Infosys
10:35 - 10:45 Coffee and Networking Break
Coffee and Networking Break
10:45 - 10:55 Keynote 3 - Driving Business Growth Through Shared Services Integration
Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA
10:55-11:10 Presentation 2-1: Implementing Shared Services in Diverse Business Environments: Challenges, lessons learned and pathways to sucessed
Ahmed Alshankity - Vice President Shared Services - Olayan Saudi Holding Company (OSHCO)
11:10 - 11:20 Presentation 2-2: Empowering world leading shared services in the Kingdom: A Journey Towards Al enabled Digital Excellence
Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young
11:20 - 11:30 Keynote 4 - Agentic AI Meets Shared Services: Redefining the Organizational Blue print
Mathew Wyatt - Chief Strategy & Transformation Officer - PIF Project - Confidential
11:30-11:40 Presentation 2-3: Redifining Success from stadarization to Value creation
Abdullah AlNuaim - VP Shared Services - Saudi Post
11:40 - 12:10 Panel Discussion 2: Scaling Shared Services: Navigating the Global Expansion Journey
Moderator: Abdullah Tamer - Supply Chain & Efficiency Partner and Managed Services Leader - PwC Middle East
Panelist:
Khaled Almutairi - VP, information, Communication & Technology - MAADEN
Bakr Darwish - Chief Shared Services & Solutions Officer - Saudi Olympic & Paralympic Committee
Ahmed Alshankity - Vice President Shared Services - Olayan Saudi Holding Company (OSHCO)
Faisal Ahmed Al Ghamdi - VP of Shared Services - Othaim Holding Co
12:10-13:10 Prayer, Lunch and Networking Break
Prayer, Lunch and Networking Break
13:10 - 13:20 Keynote 5 - Sucessful Depoyment of Shared Servcies
Mohammed Y. Alsogour - Executive Vice President Shared Services - National Water Company
13:20 13:30 Presentation 3-1: Back office Innovationby Using Generative Al
Saad Alghaidani - Head of Strategy - Oracle Saudi Arabia
13:30 - 13:40 Presentation 3-2: Empowering the Workforce: Building Future-Ready Teams
Mufleh Aljabrah - Chief Shared Services Officer - TAECO
13:40-13:50 Keynote 6: Shared services to enhance efficiency and innovation across various sectors
Paul Gallagher - Independent Consultant
13:50 - 14:00 Innovation Session 2: Top 5 trends in global business services, shared services and outsourcing
Rakesh Sangan - CEO - Proservartner
14:00-14:35 Panel Discussion 3: Sustainability and Shared Services: The Road Ahead
Moderator: Rakesh Sangan - CEO - Proservartner
Panelist:
Abdullah Alfahaid - Group Chief Shared Services Officer - Ajlan & Bros Holding
Suliman Abdullah Nadhrah - Shared Services Planning & Control Director - Saudi Post
Neil Menezes -Vice President of the MTP Program PMO & ERP Transformation - Maaden
Ghassan Nasser - Chief Shared Services Officer - Saudi Coffee Company
14:35 - 14:45 Coffee and Networking Break
Coffee and Networking Break
14:45 - 14:55 Keynote 7: Robotization Effectiveness Inpurchasing Environment
Khaled Al-kharboush - VP, SABIC Global Procurement, SABIC
14:55 - 15:05 Keynote 8: Scale Fast, Don't Fail Fast: Data Governance for Shared Services
Hussein Mosleh - Director of Data Management, Maaden
15:05-15:15 Presentation 4-1: Operational Excellence Reimagined: Al's Role in Service Efficiency
Faisal Ahmed Al Ghamdi - VP of Shared Services - Othaim Holding Co
15:15-15:25 Presentation 4-2: Impact of Digital Transformation on Shared Service Sector
Abdullah Alfahaid - Group Chief Shared Services Officer - Ajlan & Bros Holding
15:25-15:35 Closing: Reflections and Future Directions
Awadh Almaker - Chairman & Board Member - Rawabet Facility Management
Awadh Almaker - Chairman & Board Member - Rawabet Facility Management
Abdulaziz Aloudan - EVP, SABIC Shared Services - SABIC
Mathew Wyatts - Chief Strategy & Transformation Officer - PIF Project - Confidential
Joseph Alenchery - SVP & Busines Head - Energy Next, Infosys
Wissam Abdel Samad - Partner, Strategy Middle East &
James Findlay - Director - PwC Middle East
Moderator: Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young
Panelist:
Alwan Al-Ghamdi - GM, SABIC SS Planning & Control - SABIC
Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA
Mathew Wyatts - Chief Strategy & Transformation Officer - PIF Project - Confidential
Paul Gallagher - Former Director of Transformation and Change - NEOM
Sanjog JOLLY - Senior Director & Global Client Partner - Infosys
Coffee and Networking Break
Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA
Ahmed Alshankity - Vice President Shared Services - Olayan Saudi Holding Company (OSHCO)
Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young
Abdullah Alosaimi - Senior Vice President, Procurement & Business Support - Maaden
Abdullah AlNuaim - VP Shared Services - Saudi Post
Moderator: Abdullah Tamer - Supply Chain & Efficiency Partner and Managed Services Leader - PwC Middle East Panelist:
Khaled Almutairi - VP, Information, Communication & Technology - MAADEN
Majed Al-Shangiti - Vice President - Shared Service - Kidana
Bakr Darwish-Chief Shared Services & Solutions Officer - Saudi Olympic & Paralympic Committee
Sara Alqahtani - Chief Shared Services Officer - Masarat Holding Company
Prayer, Lunch and Networking Break
Mohammed Y. Alsogour - Executive Vice President Shared Services - National Water Company
Saad Alghaidani - Head of Strategy - Oracle Saudi Arabia
Mufleh Aljabrah - Chief Shared Services Officer - TAECO
Paul Gallagher - Former Director of Transformation and Change - NEOM
Abdullah AlSulaiman - CEO - Procurement
Rakesh Sangan - CEO - Proservartner
Moderator: Rakesh Sangan - CEO - Proservartner
Panelist:
Mohammed Y. Alsogour - Executive Vice President Shared Services - National Water Company
Suliman Abdullah Nadhrah - Shared Services Planning & Control Director - Saudi Post
Abdullah Al Khorsan - Chief Human Resources Officer - Al Yemni Group
Neil Menezes - Vice President of the MTP Program PMO & ERP Transformation - Maaden
Ghassan Nasser - Chief Shared Services Officer - Saudi Coffee Company
Coffee and Networking Break
Khaled Al-kharboush - VP, SABIC Global Procurement, SABIC
Hussein Mosleh - Director of Data Management, Maaden
Faisal Ahmed Al Ghamdi - VP of Shared Services - Othaim Holding Co
Abdullah Alfahaid - Group Chief Shared Services Officer - Ajlan & Bros Holding
Foaud Alzahrani - Chief Shared Services Officer - SABIL Company
Awadh Almaker - Chairman & Board Member - Rawabet Facility Management
Media Partners
Asia Business Outlook
International Business Magazine
Mid East Information
World Business Outlook
International Conference Alerts
World Economic Magazine
Middle East News 247
Pricing
Delegate Workshop + Conference
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$2499
Delegate Conference Only
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1499
Solution Provider (Delegate)
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1799
Why Sponsor
Amplified Brand Visibility
Maximize your brand’s visibility through ongoing marketing promotions across SGD EVENTS influential digital footprint, ensuring your name is top-of-mind among attendees and potential clients.
Elite Networking
Connect with over 250 top Shared Service and Digital Transformation decision-makers, building valuable relationships that can drive your business forward in the Saudi market.
Dedicated Product Demonstrations
Showcase your solutions in a dedicated space within the boutique lounge, where you can present to 10+ delegates at a time, maximizing your exposure and engagement.
Continuous Engagement
Engage with potential clients throughout the summit from insightful keynotes to invigorating panel discussions and roundtable sessions to focused discussions in the boutique exhibition area
Who Should Attend
CEO, CIO, CFO, COO, Chief Shared Service Officer, EVP Shared Services,
Shared Service Senior Director, SVP, Global Business Services, Digital Transformation Expert.
Contact
Get in Touch
Location
InterContinental Durrat Al Riyadh Resort & SPA, Riyadh Saudi Arabia
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