Middle East Shared Service Week
22nd & 23rd April 2025
InterContinental Durrat Al Riyadh Resort & SPA, Riyadh Saudi Arabia
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About Event
As Saudi Arabia accelerates towards the transformative goals of Vision 2030, the Middle East Shared Service Week stands as a cornerstone for advancing Saudi Arabia’s leadership in operational excellence and innovation, directly supporting the transformative goals of Vision 2030. This landmark event unites global experts, industry pioneers, and policymakers to explore how shared services can revolutionize the Kingdom’s economy by enhancing efficiency, streamlining processes, and fostering economic diversification. By spotlighting cutting-edge technologies such as AI, automation, and blockchain, the conference provides actionable strategies to strengthen Saudi Arabia’s position as a global hub for innovation in shared services. It underscores the Kingdom’s commitment to sustainable growth, empowering its businesses to compete on the world stage while creating scalable, centralized models that drive performance. With a focus on upskilling talent, fostering collaboration, and showcasing success stories, this event not only accelerates organizational transformation within Saudi Arabia but also positions the nation as a model for shared services excellence, resonating globally.
Transforming shared services by automating routine tasks, enhancing decision-making, improving customer and employee experiences, reducing costs, and fostering innovation. AI is revolutionizing shared services in several impactful ways, helping organizations enhance efficiency, reduce costs, and improve service quality.
The Middle East Shared Service Week is a premier event that brings together industry leaders, innovators, and practitioners to explore the transformative impact of artificial intelligence on shared services. This summit focuses on how AI technologies are reshaping shared services operations, driving efficiency, and unlocking new opportunities for businesses.
Saudi Vision 2030 emphasizes the need for a diversified and sustainable economy powered by efficiency, technological innovation, and human capital development. This event addresses these priorities by:
• Enhancing Operational Efficiency: By consolidating business processes through shared services, organizations can significantly reduce duplication, optimize resource allocation, and improve service quality, aligning with Vision’s goal of operational excellence.
• Driving Digital Transformation: By showcasing cutting-edge tools, such as AI, RPA, and blockchain, the event empowers organizations to adopt transformative technologies, contributing to a modern, tech-enabled economy.
• Promoting Economic Diversification: With a focus on scalability and cross-sectoral collaboration, the conference equips businesses with strategies to explore new markets and sectors, bolstering diversification efforts.
• Empowering Human Capital: The event emphasizes upskilling, reskilling, and fostering a future-ready workforce to meet the evolving demands of a dynamic economy.
• Advancing Sustainability: The focus on sustainable practices in shared services echoes Vision 2030’s commitment to responsible governance and environmental stewardship.
1. Strategic Importance for Saudi Arabia
The conference serves as a catalyst for businesses in the Kingdom to adopt efficient, scalable, and tech-driven shared services models that support national growth.
2. Global Expertise Meets Local Insights
With keynote speakers, industry leaders, and experts from various sectors, the event brings a blend of international thought leadership and localized relevance.
3. Practical and Actionable Outcomes
By offering real-world case studies, hands-on workshops, and practical takeaways, participants can implement transformative strategies that align with the Kingdom’s strategic goals.
4. Cross-Sector Collaboration
The event fosters networking among government entities, private organizations, and technology providers, enabling partnerships that drive long-term growth and innovation.
5. Technology as a Game-Changer
Exhibiting state-of-the-art digital platforms, cloud solutions, AI, and blockchain technologies, the event provides organizations with the tools to modernize and secure their operations.
• A Roadmap for Future-Ready Shared Services: Insights into scaling shared services to align with the Kingdom’s growing and diversifying economy.
• Empowering Local Talent: Practical strategies to upskill the workforce and embrace hybrid and remote work models.
• Technological Transformation: A showcase of innovative solutions that redefine operational efficiency and service delivery.
• Economic Competitiveness: By centralizing and optimizing services, organizations can contribute to the Kingdom’s ability to compete globally.
• Sustainable Growth: Strategies for integrating sustainability into shared services, ensuring long-term value creation.
Shared Service Thought Leaders
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Live Tech Demo / Exhibitor
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Hours of Insightful Sessions
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Industry Leaders Attending
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Hours of Networking Meet & Greet
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Sponsors
Speakers
Awadh M Almaker
Conference Chairman
Rawabet Facility Management
Abdulaziz Al-oudan
EVP, SABIC Shared Services
SABIC
Waleed Al-Ghonaim
Deputy Minister Strategy and Performance Development
Ministry of Investment - Kingdom of Saudi Arabia
Nasser Alrebdi
Executive Vice President of Strategy and Business Development
Shared Services Program - Kingdom of Saudi Arabia
Event Objectives
- Delve into the latest AI technologies and their applications in shared services, from automation to advanced analytics
- Hear from top experts and practitioners about best practices, case studies, and future trends
- Connect with peers, industry leaders, and solution providers to exchange ideas and forge new partnerships
- Attend hands-on workshops and breakout sessions designed to enhance your skills and knowledge in AI-driven shared services
Thematic Discussions
- Strategies and tools for automating routine tasks and improving operational efficiency
- Leveraging AI for advanced data analysis and decision-making support
- Enhancing service delivery and customer satisfaction through AI technologies
- Addressing ethical considerations and governance frameworks for AI implementations
- Exploring emerging AI technologies and their potential impact on shared services
- Accelerate Shared Services Development – Facilitate discussions on optimizing shared services models aligned with Saudi Vision 2030.
- Foster Knowledge Exchange – Provide a platform for thought leaders to share insights on digital transformation, automation, and operational efficiency.
- Showcase Innovation & Technology – Highlight emerging technologies such as AI, RPA, and analytics that enhance shared service capabilities.
- Enable Strategic Partnerships – Connect key stakeholders from government entities, private sector organizations, and service providers to drive collaboration.
- Empower Saudi Talent – Support skill development and workforce transformation initiatives to enhance the shared services landscape.
- The Future of Shared Services in Saudi Arabia
- Digital Transformation & Smart Operations
- Finance & HR Shared Services: Driving Business Value
- Governance, Compliance & Service Excellence
- Cost Optimization & Performance Management
- Customer-Centric Shared Services
Day 1 – Wednesday, 16 April 2025
09:00 – 09:10
Saudi Arabia’s Vision 2030 demands efficiency and innovation, making Shared Services Organizations (SSOs) a vital driver of transformation. This keynote will explore how SSOs can catalyze growth, cut operational costs, and align with national goals while incorporating innovations like digital tools, automation, and data-driven strategies to deliver strategic business value.
09:10 – 09:20
As organizations scale, shifting from SSO to Global Business Services Organizations (GBSOs) is crucial for integrated service delivery across functions and regions. This keynote addresses how technology, AI, and data analytics can optimize service delivery and drive organizational growth within a GBSO framework.
09:20 – 10:00
This panel will explore how shared services can be transformed into value-driven, globally aligned GBSOs. Experts will discuss the role of technology, process centralization, and data integration in scaling shared services globally while addressing challenges such as talent management, agility, and maintaining service excellence.
10:00 – 10:15
This session will explore the implementation of RPA within SSOs to automate repetitive tasks such as invoice processing, HR requests, and IT support. Participants will learn how automation reduces human errors, boosts productivity, and allows shared services teams to focus on more strategic activities while enhancing efficiency.
10:15 – 10:30
AI and predictive analytics are transforming shared services by enabling faster, data-driven decision-making. This session will cover how AI can be leveraged to analyze financial data, optimize HR functions, and forecast trends in procurement, providing organizations with actionable insights to improve performance and drive cost savings.
10:30 – 11:15
Operational excellence is critical to shared services, and technology plays a pivotal role in achieving it. This panel will explore how automation, AI, and data analytics can streamline services across finance, HR, and procurement, enhancing service delivery, reducing costs, and providing scalable solutions to meet global business demands.
11:15 – 11:30
Cloud computing offers GBSOs the flexibility and scalability needed to manage diverse, geographically dispersed operations. This session will discuss the benefits of cloud-based platforms in managing HR, finance, and IT services globally, ensuring secure, seamless, and real-time access to critical business data and applications.
11:30 – 11:45
Data analytics is key to financial optimization within shared services. This session will demonstrate how advanced analytics tools can provide deeper financial insights, streamline budgeting processes, and ensure compliance, allowing organizations to make more informed decisions and maintain financial health.
11:45 – 12:15
This fireside chat will explore how GBSOs can drive innovation by fostering a culture of continuous improvement and technological adoption. Key themes include data governance, customer-centric service delivery, and the use of advanced analytics for real-time decision-making. The session will also cover how shared services can serve as an innovation hub within large organizations.
12:15 – 12:30
As shared services adopt digital tools, maintaining robust cybersecurity is essential. This session will discuss the strategies and technologies required to protect sensitive financial, HR, and operational data within SSOs and GBSOs, ensuring secure and compliant service delivery across global operations.
12:30 – 13:15
Operating as a GBSO involves complex challenges, from ensuring consistency across regions to managing diverse teams. This panel will focus on governance models, leadership strategies, and the role of technology in streamlining global operations, enhancing cross-functional collaboration, and ensuring high-quality service delivery.
13:15 – 13:30
Blockchain technology is revolutionizing supply chain management within shared services by offering secure, transparent, and traceable transactions. This session will explore the practical applications of blockchain in improving procurement and logistics processes, ensuring greater visibility and efficiency.
13:30 – 13:45
This session will focus on how AI-powered tools are transforming the employee experience in shared services. From automated onboarding processes to AI-driven performance reviews and talent management, participants will learn how these technologies improve HR efficiency and contribute to better employee engagement and satisfaction.
13:45 – 14:30
The closing panel will explore the future of shared services in the digital era, highlighting trends such as AI, machine learning, and blockchain. Panelists will discuss how SSOs and GBSOs can remain agile and scalable while continuing to deliver value through digital transformation and future-proofing strategies. Topics will include evolving customer expectations, global business trends, and the role of continuous innovation in ensuring long-term success.
Download the Event Brouchure
Pre-Conference Workshop on Tuesday, 22 April 2025
9:00 AM – 9:50 AM
Workshop 1:
Mastering the Blueprint: Crafting Effective Shared Services
In this workshop, participants will gain invaluable insights into the strategic framework necessary for establishing a successful Shared Services Organization (SSO) or Global Business Services Organization (GBSO). We will explore the critical phases of planning, including assessing existing capabilities and identifying key functions across diverse departments such as finance, HR, IT, and supply chain. Attendees will also learn about effective governance structures, stakeholder engagement strategies, and essential change management techniques that are vital for overcoming common implementation challenges. By the end of this session, participants will have a clear roadmap to align shared services with organizational objectives and enhance overall efficiency.
Key Takeaways:
- Comprehensive understanding of the shared services planning framework.
- Techniques for stakeholder engagement and change management.
- Strategies for aligning shared services with organizational goals.
10:00 AM – 10:50 AM
Workshop 2:
Building the Backbone: Infrastructure Design for Shared Services Success
This workshop will delve into the critical technological infrastructure required to support a thriving shared services model. Participants will examine how to effectively integrate Enterprise Resource Planning (ERP) systems, cloud solutions, and collaboration tools across various departments to streamline operations. We will discuss the importance of establishing robust IT support and maintenance frameworks to ensure seamless service delivery, scalability, and flexibility. By the end of the session, attendees will understand how to design an infrastructure that not only meets current needs but also anticipates future demands.
Key Takeaways:
- Insights into the essential components of shared services infrastructure.
- Strategies for integrating technology across multiple departments.
- Best practices for establishing IT support and maintenance frameworks.
11:00 AM – 11:50 AM
Workshop 3:
Embracing Innovation: Digital Transformation in Shared Services
Digital transformation is revolutionizing how shared services operate, and this workshop will explore its significant impact on efficiency and productivity. Participants will discover how cutting-edge technologies like Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) can optimize workflows across finance, HR, procurement, and IT sectors. We will address common implementation challenges, such as integrating new technologies with existing processes and the importance of staff upskilling. Real-world case studies will illustrate successful digital transformation efforts, providing attendees with practical insights and inspiration.
Key Takeaways:
- Understanding of digital transformation technologies relevant to shared services.
- Strategies for overcoming implementation challenges.
- Real-world examples of successful digital transformation in practice.
12:00 PM – 12:50 PM
Workshop 4:
Securing the Future: Data Protection and Compliance in Shared Services
As shared services expand, ensuring data security and compliance becomes paramount. In this workshop, participants will learn key cybersecurity strategies and compliance frameworks necessary to safeguard sensitive information across finance, HR, IT, and other departments. We will discuss effective methods for protecting data integrity while adhering to local and global regulations. Best practices for risk assessment, incident response, and fostering a culture of security within organizations will also be highlighted, equipping attendees with the tools needed to mitigate potential security threats.
Key Takeaways:
- Key strategies for ensuring data security and compliance in shared services.
- Best practices for risk assessment and incident response.
- Techniques to foster a culture of security within organizations.
1:00 PM – 1:50 PM
Workshop 5:
Measuring Success: Performance Metrics and Continuous Improvement in Shared Services
This workshop focuses on the vital role of performance metrics and continuous improvement processes in optimizing shared services operations. Participants will learn how to establish key performance indicators (KPIs) that align with business objectives and drive operational excellence across various departments. We will explore techniques for utilizing data analytics to assess service quality, identify bottlenecks, and implement strategies for ongoing enhancement. Attendees will leave with a comprehensive understanding of how to foster a culture of continuous improvement that adapts to changing business needs.
Key Takeaways:
- Strategies for establishing KPIs that align with organizational goals.
- Techniques for utilizing data analytics to assess service quality.
- Insights into fostering a culture of continuous improvement.
2:00 PM – Workshop Closes
In an era of rapid digital evolution, shared services are no longer just about efficiency—they are at the forefront of business transformation. This workshop, led by Infosys, will explore how digitalization, automation, and AI are reshaping shared services, enhancing agility, and driving smarter decision-making. Discover how embracing innovation can streamline operations, improve service delivery, and create new value in today’s dynamic business landscape.
Key Takeaways:
✅ How digital transformation is revolutionizing shared services.
✅ The role of AI, automation, and data analytics in optimizing operations.
✅ Strategies for building agile, future-ready shared service models.
✅ Infosys’s journey in leveraging digital innovation for business excellence.
✅ Practical insights on driving efficiency and scalability through technology.
Infosys
10:45 – 12:00 Workshop 2 - Empowering Local Content Through Shared Services: A Strategic Approach by Ma’aden
In an era of economic diversification and industrial growth, shared services play a pivotal role in strengthening local content and enhancing operational efficiency. This workshop, led by Ma’aden, will explore how centralized service models can drive cost optimization, support local supply chains, and create long-term value for businesses and communities.
Through real-world case studies and interactive discussions, participants will gain insights into best practices for implementing shared services that align with national localization goals, ensuring sustainable economic impact.
Key Takeaways:
✅ The role of shared services in enabling local content and economic growth
✅ Best practices for integrating local suppliers into shared service models
✅ Strategies to enhance operational efficiency while supporting national localization goals
✅ Case studies on successful shared services implementation in the mining and industrial sectors
✅ Future trends and innovations shaping shared service frameworks
This session is ideal for professionals involved in procurement, supply chain management, and business strategy who are looking to leverage shared services for sustainable growth.
Abdulwahab Al-Janfawi
Vice President of Local Content
Ma’aden
As organizations strive for efficiency and scalability, the successful deployment of shared services has become a critical enabler of streamlined operations and cost optimization. This workshop, led by the National Water Company, will explore the key drivers behind implementing shared service models, ensuring seamless integration, and maximizing value creation.
Through expert insights and practical case studies, participants will gain a deeper understanding of how shared services can enhance service delivery, improve resource utilization, and support organizational transformation in the water sector and beyond.
Key Takeaways:
✅ Essential components of a successful shared services deployment
✅ Strategies for seamless integration across departments and business units
✅ Overcoming challenges in transitioning to a shared services model
✅ Case studies on optimizing shared services in the water sector
✅ Future trends and innovations shaping shared service delivery
This session is ideal for professionals involved in operations, IT, finance, and business transformation who are looking to leverage shared services for greater efficiency and impact
Mohammed Y. Alsogour Executive Vice President Shared Services
Menwal Alebaidan Strategy and Governance Director
Kamal Al Abbad Executive Director of Supply Chain Excellence
National Water Company - Saudi Arabia
Agentic AI and Automation is disrupting the shared services model, and business are able to replace manual activities faster and more effectively than ever before! In a very practical session, learn that AI is NOT magic and the fundamentals needed to get a digital transformation right in shared services!
Key takeaways:
1) Understand Agentic AI and how it is transforming shared services
2) Review key use cases for AI and Automation implemented internationally
3) Learn tactics to win hearts and minds of your stakeholders and workforce
4) Understand how a return on investment can be achieved using the right technology the right way
5) Learn from the mistakes of others to get this right in your business!
Rakesh Sangani CEO Proservartner
NEOM, as a futuristic city with a strong emphasis on technology, sustainability, and innovation, requires a cutting-edge approach to process excellence in Global Business Services (GBS) and Shared Services. Given NEOM’s ambition to set new benchmarks in efficiency, automation, and AI-driven operations, the implementation of Process Excellence must align with its strategic vision.
- Aligning Process Excellence with NEOM’s Vision
- Process Standardization & Optimization
- Leveraging Advanced Technology & Automation
- Data-Driven Decision Making & Predictive Analytics
- Customer-Centric & Agile Shared Services
Paul Gallagher Director of Transformation and Change
NEOM
Media Partners
Asia Business Outlook
International Business Magazine
Mid East Information
World Business Outlook
International Conference Alerts
World Economic Magazine
Middle East News 247
Pricing
Delegate Workshop + Conference
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$2499
Delegate Conference Only
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1499
Solution Provider (Delegate)
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1799
Why Sponsor
Amplified Brand Visibility
Maximize your brand’s visibility through ongoing marketing promotions across SGD EVENTS influential digital footprint, ensuring your name is top-of-mind among attendees and potential clients.
Elite Networking
Connect with over 250 top Shared Service and Digital Transformation decision-makers, building valuable relationships that can drive your business forward in the Saudi market.
Dedicated Product Demonstrations
Showcase your solutions in a dedicated space within the boutique lounge, where you can present to 10+ delegates at a time, maximizing your exposure and engagement.
Continuous Engagement
Engage with potential clients throughout the summit from insightful keynotes to invigorating panel discussions and roundtable sessions to focused discussions in the boutique exhibition area
Who Should Attend
CEO, CIO, CFO, COO, Chief Shared Service Officer, EVP Shared Services,
Shared Service Senior Director, SVP, Global Business Services, Digital Transformation Expert.
Contact
Get in Touch
Location
InterContinental Durrat Al Riyadh Resort & SPA, Riyadh Saudi Arabia
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