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Conference at Glance
Dear Shared Services Practitioners, With the rapidly evolving technology landscape and the increased pressure to explore the true power of Generative AI, leaders in the GBS and shared services industry are yet again facing a stern test of their ability to evolve and transform. The only way to stay relevant is to keep pushing the envelope. By integrating AI technologies, shared services functions—including finance, human resources (HR), IT, and customer service—are witnessing unprecedented improvements in efficiency, accuracy, and strategic capability.
Transforming shared services by automating routine tasks, enhancing decision-making, improving customer and employee experiences, reducing costs, and fostering innovation. AI is revolutionizing shared services in several impactful ways, helping organizations enhance efficiency, reduce costs, and improve service quality.
The Saudi Shared Service Week Conference & Workshop is a premier event that brings together industry leaders, innovators, and practitioners to explore the transformative impact of artificial intelligence on shared services. This summit focuses on how AI technologies are reshaping shared services operations, driving efficiency, and unlocking new opportunities for businesses.
Shared Service Thought Leaders
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Live Tech Demo / Exhibitor
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Hours of Insightful Sessions
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Industry Leaders Attending
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Hours of Networking Meet & Greet
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Sponsors
Strategic Sponsor
Speakers
Gavin John Maxwell
Senior Principle, GBS and Business Consulting
Ernst & Young
Waleed Al-Ghonaim
Deputy Minister Strategy and Performance Development
Ministry of Investment - Kingdom of Saudi Arabia
Paul Gallagher
Director of Transformation and Change
NEOM
Dr. phil. Rene Zimmermann
Shared Service Expert
International Consultant
Event Objectives
- Delve into the latest AI technologies and their applications in shared services, from automation to advanced analytics
- Hear from top experts and practitioners about best practices, case studies, and future trends
- Connect with peers, industry leaders, and solution providers to exchange ideas and forge new partnerships
- Attend hands-on workshops and breakout sessions designed to enhance your skills and knowledge in AI-driven shared services
Thematic Discussions
- Strategies and tools for automating routine tasks and improving operational efficiency
- Leveraging AI for advanced data analysis and decision-making support
- Enhancing service delivery and customer satisfaction through AI technologies
- Addressing ethical considerations and governance frameworks for AI implementations
- Exploring emerging AI technologies and their potential impact on shared services
Day 1 – Wednesday, 16 April 2025
09:00 – 09:10
Saudi Arabia’s Vision 2030 demands efficiency and innovation, making Shared Services Organizations (SSOs) a vital driver of transformation. This keynote will explore how SSOs can catalyze growth, cut operational costs, and align with national goals while incorporating innovations like digital tools, automation, and data-driven strategies to deliver strategic business value.
09:10 – 09:20
As organizations scale, shifting from SSO to Global Business Services Organizations (GBSOs) is crucial for integrated service delivery across functions and regions. This keynote addresses how technology, AI, and data analytics can optimize service delivery and drive organizational growth within a GBSO framework.
09:20 – 10:00
This panel will explore how shared services can be transformed into value-driven, globally aligned GBSOs. Experts will discuss the role of technology, process centralization, and data integration in scaling shared services globally while addressing challenges such as talent management, agility, and maintaining service excellence.
10:00 – 10:15
This session will explore the implementation of RPA within SSOs to automate repetitive tasks such as invoice processing, HR requests, and IT support. Participants will learn how automation reduces human errors, boosts productivity, and allows shared services teams to focus on more strategic activities while enhancing efficiency.
10:15 – 10:30
AI and predictive analytics are transforming shared services by enabling faster, data-driven decision-making. This session will cover how AI can be leveraged to analyze financial data, optimize HR functions, and forecast trends in procurement, providing organizations with actionable insights to improve performance and drive cost savings.
10:30 – 11:15
Operational excellence is critical to shared services, and technology plays a pivotal role in achieving it. This panel will explore how automation, AI, and data analytics can streamline services across finance, HR, and procurement, enhancing service delivery, reducing costs, and providing scalable solutions to meet global business demands.
11:15 – 11:30
Cloud computing offers GBSOs the flexibility and scalability needed to manage diverse, geographically dispersed operations. This session will discuss the benefits of cloud-based platforms in managing HR, finance, and IT services globally, ensuring secure, seamless, and real-time access to critical business data and applications.
11:30 – 11:45
Data analytics is key to financial optimization within shared services. This session will demonstrate how advanced analytics tools can provide deeper financial insights, streamline budgeting processes, and ensure compliance, allowing organizations to make more informed decisions and maintain financial health.
11:45 – 12:15
This fireside chat will explore how GBSOs can drive innovation by fostering a culture of continuous improvement and technological adoption. Key themes include data governance, customer-centric service delivery, and the use of advanced analytics for real-time decision-making. The session will also cover how shared services can serve as an innovation hub within large organizations.
12:15 – 12:30
As shared services adopt digital tools, maintaining robust cybersecurity is essential. This session will discuss the strategies and technologies required to protect sensitive financial, HR, and operational data within SSOs and GBSOs, ensuring secure and compliant service delivery across global operations.
12:30 – 13:15
Operating as a GBSO involves complex challenges, from ensuring consistency across regions to managing diverse teams. This panel will focus on governance models, leadership strategies, and the role of technology in streamlining global operations, enhancing cross-functional collaboration, and ensuring high-quality service delivery.
13:15 – 13:30
Blockchain technology is revolutionizing supply chain management within shared services by offering secure, transparent, and traceable transactions. This session will explore the practical applications of blockchain in improving procurement and logistics processes, ensuring greater visibility and efficiency.
13:30 – 13:45
This session will focus on how AI-powered tools are transforming the employee experience in shared services. From automated onboarding processes to AI-driven performance reviews and talent management, participants will learn how these technologies improve HR efficiency and contribute to better employee engagement and satisfaction.
13:45 – 14:30
The closing panel will explore the future of shared services in the digital era, highlighting trends such as AI, machine learning, and blockchain. Panelists will discuss how SSOs and GBSOs can remain agile and scalable while continuing to deliver value through digital transformation and future-proofing strategies. Topics will include evolving customer expectations, global business trends, and the role of continuous innovation in ensuring long-term success.
Download the Event Brouchure
Day 2 – Thursday, 17 April 2025
9:00 AM – 9:50 AM
Workshop 1:
Mastering the Blueprint: Crafting Effective Shared Services
In this workshop, participants will gain invaluable insights into the strategic framework necessary for establishing a successful Shared Services Organization (SSO) or Global Business Services Organization (GBSO). We will explore the critical phases of planning, including assessing existing capabilities and identifying key functions across diverse departments such as finance, HR, IT, and supply chain. Attendees will also learn about effective governance structures, stakeholder engagement strategies, and essential change management techniques that are vital for overcoming common implementation challenges. By the end of this session, participants will have a clear roadmap to align shared services with organizational objectives and enhance overall efficiency.
Key Takeaways:
- Comprehensive understanding of the shared services planning framework.
- Techniques for stakeholder engagement and change management.
- Strategies for aligning shared services with organizational goals.
10:00 AM – 10:50 AM
Workshop 2:
Building the Backbone: Infrastructure Design for Shared Services Success
This workshop will delve into the critical technological infrastructure required to support a thriving shared services model. Participants will examine how to effectively integrate Enterprise Resource Planning (ERP) systems, cloud solutions, and collaboration tools across various departments to streamline operations. We will discuss the importance of establishing robust IT support and maintenance frameworks to ensure seamless service delivery, scalability, and flexibility. By the end of the session, attendees will understand how to design an infrastructure that not only meets current needs but also anticipates future demands.
Key Takeaways:
- Insights into the essential components of shared services infrastructure.
- Strategies for integrating technology across multiple departments.
- Best practices for establishing IT support and maintenance frameworks.
11:00 AM – 11:50 AM
Workshop 3:
Embracing Innovation: Digital Transformation in Shared Services
Digital transformation is revolutionizing how shared services operate, and this workshop will explore its significant impact on efficiency and productivity. Participants will discover how cutting-edge technologies like Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) can optimize workflows across finance, HR, procurement, and IT sectors. We will address common implementation challenges, such as integrating new technologies with existing processes and the importance of staff upskilling. Real-world case studies will illustrate successful digital transformation efforts, providing attendees with practical insights and inspiration.
Key Takeaways:
- Understanding of digital transformation technologies relevant to shared services.
- Strategies for overcoming implementation challenges.
- Real-world examples of successful digital transformation in practice.
12:00 PM – 12:50 PM
Workshop 4:
Securing the Future: Data Protection and Compliance in Shared Services
As shared services expand, ensuring data security and compliance becomes paramount. In this workshop, participants will learn key cybersecurity strategies and compliance frameworks necessary to safeguard sensitive information across finance, HR, IT, and other departments. We will discuss effective methods for protecting data integrity while adhering to local and global regulations. Best practices for risk assessment, incident response, and fostering a culture of security within organizations will also be highlighted, equipping attendees with the tools needed to mitigate potential security threats.
Key Takeaways:
- Key strategies for ensuring data security and compliance in shared services.
- Best practices for risk assessment and incident response.
- Techniques to foster a culture of security within organizations.
1:00 PM – 1:50 PM
Workshop 5:
Measuring Success: Performance Metrics and Continuous Improvement in Shared Services
This workshop focuses on the vital role of performance metrics and continuous improvement processes in optimizing shared services operations. Participants will learn how to establish key performance indicators (KPIs) that align with business objectives and drive operational excellence across various departments. We will explore techniques for utilizing data analytics to assess service quality, identify bottlenecks, and implement strategies for ongoing enhancement. Attendees will leave with a comprehensive understanding of how to foster a culture of continuous improvement that adapts to changing business needs.
Key Takeaways:
- Strategies for establishing KPIs that align with organizational goals.
- Techniques for utilizing data analytics to assess service quality.
- Insights into fostering a culture of continuous improvement.
2:00 PM – Workshop Closes
Media Partners
Asia Business Outlook
International Business Magazine
Mid East Information
Pricing
Delegate Workshop + Conference
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$2499
Delegate Conference Only
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1499
Solution Provider (Delegate)
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
$1799
Why Sponsor
Amplified Brand Visibility
Maximize your brand’s visibility through ongoing marketing promotions across SGD EVENTS influential digital footprint, ensuring your name is top-of-mind among attendees and potential clients.
Elite Networking
Connect with over 250 top Shared Service and Digital Transformation decision-makers, building valuable relationships that can drive your business forward in the Saudi market.
Dedicated Product Demonstrations
Showcase your solutions in a dedicated space within the boutique lounge, where you can present to 10+ delegates at a time, maximizing your exposure and engagement.
Continuous Engagement
Engage with potential clients throughout the summit from insightful keynotes to invigorating panel discussions and roundtable sessions to focused discussions in the boutique exhibition area
Who Should Attend
CEO, CIO, CFO, COO, Chief Shared Service Officer, EVP Shared Services,
Shared Service Senior Director, SVP, Global Business Services, Digital Transformation Expert.
Contact
Get in Touch
Location
Riyadh (Saudi Arabia)