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Pre-Conference Workshop

Pre-Conference Workshop on Tuesday, 22 April 2025

Welcome & Registration

As organizations strive for efficiency and scalability, the successful deployment of shared services has become a critical enabler of streamlined operations and cost optimization. This workshop, led by the National Water Company, will explore the key drivers behind implementing shared service models, ensuring seamless integration, and maximizing value creation.

Key Takeaways:

  • Essential components of a successful shared services deployment
  • Strategies for seamless integration across departments and business units
  • Overcoming challenges in transitioning to a shared services model
  • Case studies on optimizing shared services in the water sector
  • Future trends and innovations shaping shared service delivery

Mohammed Y. Alsogour -  Executive Vice President Shared Service - National Water Company

Menwal Alebaidan - Strategy and Governance Director - National Water Company

Kamal Alabbad - Executive Director of Supply Chain Excellence - National Water Company

In an era of economic diversification and industrial growth, shared services play a pivotal role in strengthening local content and enhancing operational efficiency. This workshop, led by Maaden, will explore how centralized service models can drive cost optimization, support local supply chains, and create long-term value for businesses and communities.
Key Takeaways:

  • The role of shared services in enabling local content and economic growth
  • Best practices for integrating local suppliers into shared service models
  • Strategies to enhance operational efficiency while supporting national localization goals
  • Case studies on successful shared services implementation in the mining and industrial sectors
  • Future trends and innovations shaping shared service frameworks.

Abdulwahab Al-Janfawi
Vice President of Local Content

Ma’aden

Coffee and Networking Break

As global business services evolve to meet rising organizational expectations, AI and automation are emerging as key drivers of agility, efficiency, and innovation within the shared services and GBS space. In this workshop, Santosh Unni will explore how these technologies are reshaping the shared services landscape and creating long-term value for businesses.
Key Takeaways:

  • The role of Automation and AI in driving digital transformation in SSCs
  • Impact of Digital transformation in upstream and Downstream functions
  • Best practices for integrating AI & Automation technologies into SSCs
  • Case studies on successful digital transformation implementations
  • Future trends and innovations shaping the SSCs

Santhosh Unni - Associate Vice President, Head of Digital Transformation & Al Services - Infosys BPM

Prayer, Lunch and Networking Break

Agentic Al and Automation is disrupting the shared services model, and business are able to replace manual activities faster and more effectively than ever before! In a very practical session, learn that Al is NOT magic and the fundamentals needed to get a digital transformation right in shared services!

Key Takeaways:

  • Understand Agentic Al and how it is transforming shared services
  • Review key use cases for Al and Automation implemented internationally
  • Learn tactics to win hearts and minds of your stakeholders and workforce
  • Understand how a return on investment can be achieved using the right technology the right way
  • Learn from the mistakes of others to get this right in your business.

Rakesh Sangani - CEO - Proservartner

TBA

Paul Gallagher Independent Consultant

Day 2 - Conference

8:00-9:00 Welcome & Registration

9:00-9:10 Welcoming & Opening Remarks from Conference Chairman for Middle East Shared Service Week

Awadh Almaker - Chairman & Board Member - Rawabet Facility Management

9:10-9:20 Keynote 1: Navigating Shared Services Challenges in a Dynamic Economy.

Abdulaziz Aloudan - EVP, SABIC Shared Services - SABIC

9:20-9:30 Keynote 2 - : Exploring the Centralized and Decentralized Shared Services Paradigm

Abdullah Alosaimi - Senior Vice President, Procurement & Business Support - Maaden 

9:30-9:40 Innovation Session - 1 - Infosys - The AI Advantage: Powering Next-Gen Shared Services

Joseph Alenchery - SVP & Busines Head - Energy Next, Infosys

9:40-9:50 Presentation 1-1 - Building for the future: Unlocking the power of shared services in the Kingdom

Wissam Abdel Samad - Partner, Strategy Middle East & James Findlay - Director - PwC Middle East

9:50 - 10:35 Panel Discussion 1: What is the role of shared services to helping to enable the Vision 2030?

Moderator: Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young

Panelist:

Alwan Al-Ghamdi - GM, SABIC SS Planning & Control - SABIC
Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA
Mathew Wyatts - Chief Strategy & Transformation Officer - PIF Project - Confidential
Paul Gallagher - Independent Consultant
Sanjog JOLLY - Senior Director & Global Client Partner - Infosys

10:35 - 10:45 Coffee and Networking Break

Coffee and Networking Break

10:45 - 10:55 Keynote 3 - Driving Business Growth Through Shared Services Integration

Nasser Alrebdi - VP of Strategy and Business Development - Shared Services Program - KSA

10:55-11:10 Presentation 2-1: Implementing Shared Services in Diverse Business Environments: Challenges, lessons learned and pathways to sucessed

Ahmed Alshankity - Vice President Shared Services - Olayan Saudi Holding Company (OSHCO)

11:10 - 11:20 Presentation 2-2: Empowering world leading shared services in the Kingdom: A Journey Towards Al enabled Digital Excellence

Gavin John Maxwell - Senior Principle, GBS and Business Consulting - Ernst & Young

11:20 - 11:30 Keynote 4 - Agentic AI Meets Shared Services: Redefining the Organizational Blue print

Mathew Wyatt - Chief Strategy & Transformation Officer - PIF Project - Confidential

11:30-11:40 Presentation 2-3: Redifining Success from stadarization to Value creation

Abdullah AlNuaim - VP Shared Services - Saudi Post

11:40 - 12:10 Panel Discussion 2: Scaling Shared Services: Navigating the Global Expansion Journey

Moderator: Abdullah Tamer - Supply Chain & Efficiency Partner and Managed Services Leader - PwC Middle East

Panelist:

Khaled Almutairi - VP, information, Communication & Technology - MAADEN
Bakr Darwish - Chief Shared Services & Solutions Officer - Saudi Olympic & Paralympic Committee
Ahmed Alshankity - Vice President Shared Services - Olayan Saudi Holding Company (OSHCO)
Faisal Ahmed Al Ghamdi - VP of Shared Services - Othaim Holding Co

12:10-13:10 Prayer, Lunch and Networking Break

Prayer, Lunch and Networking Break

13:10 - 13:20 Keynote 5 - Sucessful Depoyment of Shared Servcies

Mohammed Y. Alsogour - Executive Vice President Shared Services - National Water Company

13:20 13:30 Presentation 3-1: Back office Innovationby Using Generative Al

Saad Alghaidani - Head of Strategy - Oracle Saudi Arabia

13:30 - 13:40 Presentation 3-2: Empowering the Workforce: Building Future-Ready Teams

Mufleh Aljabrah - Chief Shared Services Officer - TAECO

13:40-13:50 Keynote 6: Shared services to enhance efficiency and innovation across various sectors

Paul Gallagher -  Independent Consultant

13:50 - 14:00 Innovation Session 2: Top 5 trends in global business services, shared services and outsourcing

Rakesh Sangan - CEO - Proservartner

14:00-14:35 Panel Discussion 3: Sustainability and Shared Services: The Road Ahead

Moderator: Rakesh Sangan - CEO - Proservartner

Panelist:

Abdullah Alfahaid - Group Chief Shared Services Officer - Ajlan & Bros Holding
Suliman Abdullah Nadhrah - Shared Services Planning & Control Director - Saudi Post
Neil Menezes -Vice President of the MTP Program PMO & ERP Transformation - Maaden
Ghassan Nasser - Chief Shared Services Officer - Saudi Coffee Company

14:35 - 14:45 Coffee and Networking Break

Coffee and Networking Break

14:45 - 14:55 Keynote 7: Robotization Effectiveness Inpurchasing Environment

Khaled Al-kharboush - VP, SABIC Global Procurement, SABIC

14:55 - 15:05 Keynote 8: Scale Fast, Don't Fail Fast: Data Governance for Shared Services

Hussein Mosleh - Director of Data Management, Maaden

15:05-15:15 Presentation 4-1: Operational Excellence Reimagined: Al's Role in Service Efficiency

Faisal Ahmed Al Ghamdi - VP of Shared Services - Othaim Holding Co

15:15-15:25 Presentation 4-2: Impact of Digital Transformation on Shared Service Sector

Abdullah Alfahaid - Group Chief Shared Services Officer - Ajlan & Bros Holding

15:25-15:35 Closing: Reflections and Future Directions

Awadh Almaker - Chairman & Board Member - Rawabet Facility Management