Saudi Shared Service Week
Conference at Glance
Dear Shared Services Practitioners, With the rapidly evolving technology landscape and the increased pressure to explore the true power of Generative AI, leaders in the GBS and shared services industry are yet again facing a stern test of their ability to evolve and transform. The only way to stay relevant is to keep pushing the envelope. By integrating AI technologies, shared services functions—including finance, human resources (HR), IT, and customer service—are witnessing unprecedented improvements in efficiency, accuracy, and strategic capability.
Transforming shared services by automating routine tasks, enhancing decision-making, improving customer and employee experiences, reducing costs, and fostering innovation. AI is revolutionizing shared services in several impactful ways, helping organizations enhance efficiency, reduce costs, and improve service quality.
The Saudi Shared Service Week Conference & Workshop is a premier event that brings together industry leaders, innovators, and practitioners to explore the transformative impact of artificial intelligence on shared services. This summit focuses on how AI technologies are reshaping shared services operations, driving efficiency, and unlocking new opportunities for businesses.
Speakers
Thematic Discussions
🡲 Strategies and tools for automating routine tasks and improving operational efficiency
🡲 Leveraging AI for advanced data analysis and decision-making support
🡲 Enhancing service delivery and customer satisfaction through AI technologies
🡲 Addressing ethical considerations and governance frameworks for AI implementations
🡲 Exploring emerging AI technologies and their potential impact on shared services
Event Objectives
🡲 Delve into the latest AI technologies and their applications in shared services, from automation to advanced analytics
🡲 Hear from top experts and practitioners about best practices, case studies, and future trends
🡲 Connect with peers, industry leaders, and solution providers to exchange ideas and forge new partnerships
🡲 Attend hands-on workshops and breakout sessions designed to enhance your skills and knowledge in AI-driven shared services
Day 1 - Pre-Conference Workshop
WORKSHOP A
A BEGINNER’S GUIDE IN PLANNING & IMPLEMENTING SHARED SERVICES – BEST PRACTICES, DO’S AND DON’TS, PITFALLS & LESSONS LEARNED
The GBS industry has gone through a tremendous journey in the past few decades. The key approaches to launching shared services and GBS have been shifting towards a more agile based method. What does that mean and how can you build an Agile GBS from the beginning? This masterclass invites experienced GBS Leaders that have accumulatively launched more than a dozen GBS projects. They will be sharing the do’s and don’ts, lessons learned and some of the pitfalls to avoid from their very own experience:
- Moving towards an Agile GBS: what are the key steps and best practices?
- Do’s and don’ts when setting up your technology
- What have we learned? Common pitfalls in over a dozen GBS launch
WORKSHOP B
GLOBAL PROCESS OWNERSHIP – DELIVERING ENHANCED VALUE “END-TO-END” PROCESS ALIGNMENT, INTEGRATION & EXPERIENCE
“End to End” Processes and “Global Process Ownership” is part if every GBS (and beyond!) strategy. Aspirations are high but execution is hard, for numerous reasons.
This workshop is about breaking through those barriers with practical strategies, tools, approaches and behaviours. Sharing best practices with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring “Global Process Owners” (GPOs) and Service Delivery leaders with practical models and tools to enhance end-toend process alignment, innovation and experience across the organization.
The workshop will cover:
- “End to end” process
- Shift left” thinking &
- process ownership vs process
- Expectations, barriers to
- “What does good look like”.
- End to end processes, WIIFM, defects and customer experience (cx).
- The stakeholder “coalition”.
- Stakeholder segmentation, communication,
- Execution, bias for action, 3 year strategies & 100 Day P&L Impact Plans
- The “end to end” process and “experience ownership” playbook
WORKSHOP C
MAKING IT REAL: INTEGRATING AI TECHNOLOGIES IN HR SERVICES
Enhancing HR Operations with AI technologies is a dynamic process, evolving at a fast pace. Understandably, there is increased scepticism around how to
practically and responsible apply
AI in HR service delivery. In this session, practitioners who have implemented AI in HR operations will share key lessons learned and ideas on the future of AI in HR Services. Attend this session to learn about:
- How AI technologies can be integrated in HR operations to optimize workflows and augment decision-making.
- Specific examples in which AI-driven tools are used to refine recruitment processes and improve employee
- Leveraging analytics to gain insights into employee
WORKSHOP D
TOWARDS A DIGITAL & AI ENABED GBS: SHARING INNOVATION AND IMPLEMENTATION šEST PRACTICES
With more and more GBS organisations accelerating their digital transformation, having a systematic approach in driving AI-enabled digital transformation is imperative to be future-proof. Join this workshop to hear the best practices in building towards a truly AI and digital enabled GBS operation.
- Sharing best approaches in adopting emerging technologies such as RPA, machine learning, NLP and predictive analytics – systematically.
- Streamline workflows, optimise resource allocation and facilitate real-time
- Exploring different ways of converging digital technologies and AI into existing GBS structures, processes and
- Fostering a culture of continuous improvement and transformation within
Event List
DAY 2
OPENING KEYNOTE ADDRESS
GENERATIVE AI – BUILDING A SYSTEMATIC FOUNDATION TO DEVELOP AI CAPABILITIES
Gone are the days when GBS growth is purely measured by headcount. Facing the new age of Generative AI head on, GBS organisations must prepare themselves for the new race of productivity and efficiency to stay relevant. This session promises to be a profound dialogue, bringing in perspectives and experiences from some of the industry pioneers on how they are building a solid foundation for AI adoption.
- When AI skills are lacking the market, time to build your Upskilling employees on AI capabilities and expertise.
- Establishing Centres of Excellence to drive systematic implementation on
- Collaborating with technology partners and BPO providers along the way to build a longer-term AI
- Creating a mindset and build expertise and knowledge within GBS so that different initiatives such as Gen AI can flourish
TECHNOLOGY SESSION
REVOLUTIONISING GLOBAL OPERATIONS – IMPLEMENTING E-INVOICING AND AP AUTOMATION WORLDWIDE
- A dynamic journey: strategically embracing global e-Invoicing and Accounts Payable (AP) automation to reshape the operational
- Uncover the pivotal triggers that propelled this transformative project into motion and delve into the intricate details of the e-Invoicing project, spanning
- Gain insights into the success factors that kicked off this initiative and discover the invaluable lessons learned along the way.
INDUSTRY LEADERS PANEL DISCUSSION
UNLOCKING THE TRUE BUSINESS VALUE WITH AI
- What’s the optimal tech stack for a digital enterprise in the age of Generative AI: ERP SAAS?
- How do you drive effective use cases for AI and Generative AI with different scenarios?
- Combining smart automation and AI to deliver tangible value for GBS and shared services
SPONSOR PRESENTATION
Measuring the Return on Investment and Cost Benefits of AI Technologies in Shared Services
PANEL DISCUSSION
Navigating GBS Key Trends: Insights from C-Suite Executives According to SSON Research & Analytics, 60% of shared services and GBS executives report straight to the C-Suite. This is a prime opportunity to hear first-hand, how C-Suite visionaries navigate the everevolving GBS landscape. Gain perspectives on challenges, opportunities, and strategies for effectively navigating GBS trends to drive business growth and transformation.
- Sharing C-Suite members’ expectations from a GBS organisation
- Learn how to navigate the C-suite table and gain better alignment
- Understanding opportunities for new services that can drive value to the business
BIG IDEAS CASE STUDY
AN IN-DEPTH DIALOGUE ON BECOMING THE ENTERPRISE TRANSFORMATION ENGINE – FOCUSING ON THE HOW IN BUILDING ALIGNMENT,
TRUST AND CAPABILITY There is a different breed of GBS organisations. They might not look like traditional GBS organisations; they might not even be called GBS organisations. They are active in the nontraditional GBS spaces such as commercial, R&D, engineering or any other functions critical to the company. They don’t talk about “us” vs. “them”, instead, they have taken the time to bring business partnering to the next level and have earned the trust and the right to do more. They are strategic enablers to delivering major company goals. In this session, we bring leaders from this group to share HOW they are achieving these objectives and becoming a true transformation engine for their company:
- GBS strategy vs the company strategy: why is this a meaningful point to discuss?
- From the “Why” to the “How”: working hand-in-hand with the functions to move from good to
- Starting from small to build proof of concept and building trust along the way for scaling
- What does it take to build a culture that truly enables close business partnership?
TECHNLOGY SESSION
The Human Element: Fostering Curiosity and Continuous Learning in the Age of Technology
You can get the greatest technology, but the success of shared services relies on humans. Discover how to create a culture of curiosity and perpetual learning for sustained innovation.
- Prioritize employee development initiatives to cultivate a culture of continuous learning and skill
- Create platforms for knowledge sharing and cross-functional collaboration to harness collective intelligence and foster
PANEL DISCUSSION
Discover how to demonstrate the value of shared services and secure support for its expansion, amidst challenges in recognizing savings.
- Gain visibility through KPIs aligned with organization needs
- Pinpoint how shared services enhance manager efficiency through self-service tools and collaborative partnerships with other leaders
PRESENTATION
AI-Driven Automation in Shared Services – Leveraging Rpa To Automate Repetitive Tasks and Streamline Workflows
Pricing
Delegate Workshop + Conference
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
Delegate Conference Only
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
Solution Provider (Delegate)
- Access to all registered conference sessions
- Access to interactive networking sessions
- Access to networking lunch and refreshment breaks
- Access to speaker presentations post-event
Why Sponsor
Amplified Brand Visibility
Maximize your brand’s visibility through ongoing marketing promotions across SGD EVENTS influential digital footprint, ensuring your name is top-of-mind among attendees and potential clients.
Elite Networking
Connect with over 250 top Shared Service and Digital Transformation decision-makers, building valuable relationships that can drive your business forward in the Saudi market.
Dedicated Product Demonstrations
Showcase your solutions in a dedicated space within the boutique lounge, where you can present to 10+ delegates at a time, maximizing your exposure and engagement.
Continuous Engagement
Engage with potential clients throughout the summit from insightful keynotes to invigorating panel discussions and roundtable sessions to focused discussions in the boutique exhibition area
Sponsors
Strategic Sponsor
Testimonials
Contact
Get in Touch for More
Information
Location
Riyadh (Saudi Arabia)
Contact info
Phone:- +971522187248
Email id:- zoheir@sgdevents.com
